Description
The Destination Services Manager role is responsible for the overall operations and day-to-day management of the Guest Services and Destination Services programs at Intermountain Medical Center.
The goal is to support Intermountain Medical Center as a destination hospital, working in partnership with hospital leaders and across multiple departments to ensure optimal Destination and Guest services for patients and families.
Key Responsibilities:
- Develop program direction, scope, strategy, goals, and growth for Destination services based on departmental collaboration and needs assessment.
- Ensure consistent implementation and execution of applicable services across multiple facilities and service lines.
- Manage staff performance, including recruiting, onboarding, training, mentoring, evaluating, and corrective action.
- Develop and manage budgets, ensuring appropriate resources, supplies, space, equipment, and staff are allocated to meet patient needs.
- Develop and maintain program materials, including wayfinding information, community resources, travel/hotel information, and area attractions.
- Identify areas for improvement in efficiency and services for referring providers.
- Develop and report on metrics measuring Intermountain Medical Center's success as a destination hospital.
- Advance program excellence through quality improvement efforts and best practices.
Requirements:
- Customer service experience
- Project management experience
- Experience using dashboards and reporting data
Preferred Qualifications:
- Bachelor's degree from an accredited institution
- Experience working in healthcare operations and outreach/referral patterns
Physical Requirements:
- Ongoing need to see and read information, documents, and monitors
- Frequent interactions with providers, colleagues, customers, patients, and visitors requiring verbal communication and hearing
- Manual dexterity for manipulating complex equipment with precision and accuracy
Benefits:
- Benefits eligible
- Generous benefits package covering wellness programs