Description
As a Customer and Trading Manager - Convenience at Sainsbury's Supermarkets Ltd in Glasgow, Lanarkshire, United Kingdom, you will be responsible for the day-to-day running of the store, often being the only manager present and accountable for the entire shop.
Your main duties will include:
- Ensuring the store operates smoothly every day
- Managing a small team of managers
- Providing excellent customer service and coaching your team to do the same
- Delivering key performance indicators (KPIs)
- Handling employee relations issues, including disciplinaries and performance management
- Occasionally assisting other nearby convenience stores
To excel in this role, you should have:
- Previous line management experience in a fast-paced operational environment
- A track record of delivering excellent customer service and coaching colleagues
- Experience leading a team in a customer-facing environment
- Operational leadership skills, with the ability to take responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs
- Experience managing employee relations issues
The salary for this position is £31,700, dependent on your experience, store size, complexity, and location. Benefits include:
- 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat, increasing to 15% at Sainsbury's on Fridays and Saturdays
- Annual bonus scheme
- Free food and hot drinks in-store
- Generous holiday entitlement, maternity and paternity leave
- Pension matching 4-7.5% of contributions
- Share scheme
- Wellbeing support and colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more