Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Birmingham, West Midlands, United Kingdom, you will be responsible for taking ownership of the overall customer experience across the store. Your goal will be to ensure that the store delivers on its customer commitments.
You will be managing the front-end checkout operation, ensuring that all customers are served in line with the company's expectations. Additionally, you may be required to manage operations in the petrol station, if available.
People management is a significant part of this role, which includes managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay.
At times, you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
The successful candidate will have previous line management responsibilities in a fast-paced, operational environment. They should be someone who is truly obsessed with customers and service and coaches a team to do the same.
Key responsibilities include:
- Taking responsibility for the overall customer experience across the store
- Managing the front-end checkout operation
- Managing operations in the petrol station (if available)
- People management, including performance and capability management
- Conducting disciplinaries and ensuring accurate scheduling and pay
- Assuming overall responsibility for running the store at times
The ideal candidate will have:
- A track record of delivering exceptional customer experiences
- Experience leading teams in a dynamic, customer-facing environment
- Leadership experience in a high-volume, fast-paced operational setting
- Proven success in delivering against a wide range of KPIs
- Experience managing complex people matters
In terms of benefits, Sainsbury's Supermarkets Ltd offers:
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided for colleagues
- Generous holiday entitlement
- Pension with company matching contributions
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more