Description
The Operations Execution Analyst II will support the Business Operations Strategy & Solutions (BOSS) team in executing strategic initiatives and operational improvements across Service Operations.
This role involves partnering with Project Managers, executive sponsors, IT, Workforce, and other cross-functional stakeholders to ensure key initiatives remain aligned, on track, and successfully delivered.
Key Responsibilities:
- Lead and support medium to large-scale strategic and operational initiatives from planning through execution.
- Manage project timelines, deliverables, dependencies, risks, and stakeholder responsibilities across multiple concurrent initiatives.
- Partner with Project Managers, IT, Workforce, and other cross-functional teams to support successful project delivery.
- Facilitate meetings with executive sponsors, business leaders, and cross-functional stakeholders, ensuring alignment and clear follow-up on actions and deliverables.
- Develop and deliver clear, visually effective presentations and executive-level communications.
- Support process improvement initiatives by identifying opportunities, analyzing business needs, and recommending practical solutions.
- Support change management activities, including stakeholder engagement, impact analysis, readiness, communication, and implementation.
- Explore and support the integration of AI tools, including Microsoft Copilot, into workflows and operational processes.
- Proactively identify potential issues, risks, and dependencies and escalate them appropriately.
- Share best practices, provide guidance to team members, and contribute to continuous improvement across the organization.
- Build strong relationships across different levels of the organization and act as a connector between business stakeholders and delivery teams.
Requirements:
- 7–9 years of total professional experience required; 9+ years preferred.
- 4–6 years of relevant experience in project management, change management, strategic support, business operations, or related areas; 7–9 years preferred.
- Experience managing multiple projects, timelines, deliverables, stakeholders, risks, and dependencies.
- Advanced stakeholder management and executive-level communication skills.
- Strong meeting facilitation and presentation skills, including experience presenting to senior-level stakeholders.
- Strong organizational, strategic thinking, and problem-solving capabilities.
- Demonstrated leadership skills and the ability to drive initiatives without requiring direct authority over stakeholders.
- Strong curiosity and willingness to ask questions, challenge existing processes, and identify opportunities for improvement.
- Experience supporting process improvement and organizational change initiatives.
- Intermediate proficiency with Microsoft Office tools.
- Familiarity with AI productivity tools, particularly Microsoft Copilot, is preferred.
- Fluent English required.
- Bachelor's degree preferred; no specific degree is required.
Benefits:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development