Description
Job Overview
We are seeking a Fraud Operations Analyst to join our team in Mexico City. As a member of the Fraud Operations team, you will play a critical role in identifying and preventing fraudulent activities on our platform.
Responsibilities
- Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
- Conduct investigations on merchant accounts to support financial partner requirements
- Assess risk factors and trends of potentially fraudulent activity
- Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
- Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
- Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team
Requirements
- Some experience in fraud analysis, fraud investigations, or fraud operations
- Experience using data to make assessments and judgments
- A team-focused mentality and effective problem-solving skills
- The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented
- Willingness to periodically work a weekend (remotely) for which you will be compensated with weekdays off
- Availability to work 100% in-office on Av. Paseo de la Reforma, Mexico City
Preferred Qualifications
- Fraud experience in payments, e-commerce, or fintech mitigating digital and card-not-present fraud
- Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
- Prior fraud experience across multiple industries and verticals
- Experience in a high-growth technology company
- Experience working from a queue