Description
We create trusted, expert content that helps millions of people discover more about the things they love, need and care about.
As Senior Client Success Director, you will hold a dual-function role: delivering Partnerships for Luxury and Women's Lifestyle clients while simultaneously managing a dedicated team.
Your primary objective is to deliver exceptional results for all stakeholders while ensuring team members are equipped and empowered to do the same.
Responsibilities:
- Lead the successful delivery of high-profile, multi-channel campaigns, working closely with Sales, Editorial, Production and other stakeholders to ensure projects are delivered on time, to a high standard and with an excellent client experience.
- Manage project plans, timelines, budgets and campaign performance, providing recommendations and identifying opportunities to optimise results.
- Support pitches and RFPs by helping develop effective advertising solutions, while also identifying and implementing improvements to processes, workflows and ways of working.
- Provide day-to-day leadership and support to the Client Success and Project Management team, including regular 1:1s, development and performance conversations, coaching and skills development.
- Act as a senior point of escalation, helping teams resolve challenges and manage risks proactively.
Requirements:
- Strong experience managing complex, high-profile or multi-channel campaigns from planning through to delivery.
- Excellent project management skills, with the ability to manage timelines, priorities, budgets and multiple stakeholders.
- Confident working collaboratively across Sales, Editorial, Production and Commercial teams.
- Strong client-facing and communication skills, with the ability to build trusted relationships and manage expectations.
- Experience analysing campaign performance and using insights to make recommendations and improve results.
- Proven experience leading, coaching and developing team members, with a focus on collaboration and continuous improvement.
- Strong understanding of the Luxury and Women’s Lifestyle markets, with an interest in industry trends and competitor activity.
- Commercially aware, with experience supporting pitches, RFPs and the development of creative advertising solutions.
- Proactive and solutions-focused, with the ability to identify risks, improve processes and drive successful outcomes.
Benefits:
- Uncapped leave
- Enhanced parental leave
- Discounted rates with Dental care and Private Medical care
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend scheme - with payment following the successful hire.
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Salary sacrifice Pension scheme up to 5% match
- Free drinks and snacks in our offices