Description
At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.
As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
The Senior AI Architect is the senior technical leader for PointClickCare's AI Platform, owning the architecture that enables software engineers across the company to build AI agents, MCP servers, and AI solutions on a common foundation.
Key responsibilities:
- Design and evolve the architecture of PointClickCare's AI Platform
- Guide the AI Engineering team through architectural decisions, design reviews, and hands-on technical mentorship
- Partner with product counterparts to review product roadmaps and translate them into architectural designs and decision documents
- Enable software engineers across PointClickCare to build AI agents, MCP servers, and solutions on the platform
- Establish platform standards for security, responsible AI, evaluation, and observability
Minimum qualifications and Skills:
- 12+ years of software engineering and platform architecture experience with deep cloud expertise (Azure preferred)
- 5+ years focused on AI/ML infrastructure and GenAI solutions at scale
- Hands-on expertise with agentic systems, agent frameworks, multi-agent orchestration, MCP (Model Context Protocol), tool use, RAG, vector databases, and production LLMOps
Preferred qualifications and skills:
- Experience with the Azure AI stack (Azure OpenAI, AKS, APIM) and the Databricks lakehouse (Unity Catalog, model serving)
- Background in healthcare technology platforms or clinical workflows
- Expertise in advanced agentic patterns including multi-agent orchestration, tool and MCP server design, agent evaluation, and model fine-tuning pipelines
Benefits:
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
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