Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Leave of Absence Coordinator, your primary purpose will be to analyze reported Family Medical Leave (FMLA) requests, make determinations based on state and federal regulations, and ensure that ongoing claim management is within company service standards and industry best practices.
Responsibilities:
- Establish FMLA claims and track and code documentation in accordance with internal workflow processes.
- Analyze FMLA claims to determine eligibility and certification in compliance with state and federal regulations.
- Identify action plans, determine benefits due, and make timely case decisions based on service expectations established by the client.
- Communicate decisions and ongoing expectations with claimants and clients.
- Maintain professional client relationships.
- Attend scheduled work hours.
Additional Responsibilities:
- Perform other duties as assigned.
- Support the organization's quality program(s).
Qualifications:
- High school diploma or GED required; college degree and/or college courses preferred.
- Two (2) years of administrative/general office experience or equivalent combination of education and experience required; disability management and/or FMLA administration experience preferred.
- Knowledge of state and federal FMLA regulations, medical disability management, and excellent oral and written communication skills.
- PC literate, including Microsoft Office products, with analytical and interpretive skills, strong organizational skills, and excellent interpersonal skills.
- Ability to work in a team environment and meet or exceed Performance Competencies.
Work Environment:
- Consideration will be given to reasonable accommodations.
- Mental demands include clear and conceptual thinking ability, excellent judgment and discretion, ability to handle work-related stress, and ability to handle multiple priorities simultaneously.
- Physical demands include computer keyboarding and travel as required.
- Auditory/visual demands include hearing, vision, and talking.