Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
Job Summary As an ADA Accommodation Coordinator, you will process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements.
Responsibilities
- Inform claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
- Review medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
- Make claim determinations to approve non-complex ADA claims or make recommendations to team lead to deny claims based on the ADA, state, and/or client requirements.
- Determine accommodation options and make timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
- Conduct initial employee interviews per process guidelines.
- Utilize clinical and vocational resources in case assessments.
- Refer cases as appropriate to team lead.
- Maintain professional client relationships.
Additional Responsibilities
- Perform other duties as assigned.
- Support the organization's quality program(s).
Qualifications
- High school diploma or GED required.
- Two (2) years of related experience or equivalent combination of education and experience required.
- Excellent oral and written communication skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Good negotiation skills.
- Ability to work in a team environment.
Work Environment
- Consideration will be given to reasonable accommodations.
- Physical demands include computer keyboarding and travel as required.
Benefits
- Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.