Description
We're seeking a Customer and Trading Manager to lead our convenience store in Glasgow, Lanarkshire. As a key member of our management team, you'll drive business performance, deliver exceptional customer experiences, and develop your team.
Job Responsibilities:
- Manage the day-to-day running of the store, ensuring efficient operations and excellent customer service
- Work closely with a small team of managers to achieve business objectives
- Take responsibility for people management, including performance management, disciplinaries, and scheduling
- Help neighbouring stores when needed
Requirements:
- Previous line management experience in a fast-paced, operational environment
- Proven track record of delivering brilliant customer service and coaching colleagues
- Experience of leading a team in a customer-facing environment
- Ability to manage disciplinaries, performance issues, and employee relations
- Demonstrated success in meeting or exceeding KPIs
What We Offer:
- Competitive salary (£31,700)
- 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks in-store
- Generous holiday entitlement
- Pension scheme with employer matching
- Share scheme
- Wellbeing support and employee networks
About Us: We're committed to creating an inclusive work environment where everyone can thrive. We offer various benefits, including enhanced discretionary leave, support for carers, and development opportunities.