Description
The Operations Manager is a member of the Store Management team, responsible for driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.
The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Essential Functions:
- Lead others and work effectively with store crews
- Supervise, assign, and direct activities of the store's crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with action plans for operational and service improvement
- Assist customers with their questions, problems, and complaints
- Promote CVS customer service culture
Required Qualifications
- Deductive reasoning ability, advanced analytical skills, and computer skills
- Advanced communication skills, leadership, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
- High School diploma or equivalent preferred but not required
Anticipated Weekly Hours
- 40
Time Type
- Full-time
Pay Range
- $22.00 - $36.00
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs