Description
As a Success Architect / Sr. Success Architect on Qualified's Customer Success team (part of Salesforce), you'll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper , our AI SDR Agent , to transform how customers run sales and marketing.
This is a remote role based out of Dublin, Ireland, supporting our European customer base in French, German, or Italian alongside English.
Responsibilities
- Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30–60 day go-live window
- Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and GTM systems, translating business goals into technical designs, conversational flows, and qualification logic
- Act as a trusted advisor across the customer lifecycle , running Strategic Business Reviews, driving renewal/expansion conversations, and using engagement and pipeline data to guide ongoing optimization
- Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations
Requirements
- You have 5-7 years of experience (Success Architect) or 7-10+ years of Mid-Market/Enterprise software experience (Sr. Success Architect) in a customer-facing implementation, solutions consulting, or technical CSM role
- You're fluent in English plus French, German, or Italian
- You have working knowledge of Salesforce CRM and marketing automation systems, with comfort in web/scripting technologies like HTML, CSS, and JavaScript
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.