Description
Join Zendesk's Product Development organization as a strategic, hands-on Sr. HR Business Partner. You'll partner with leaders to build healthy, high-performing teams and translate business priorities into practical people plans.
Responsibilities
- Partner with senior Product Development leaders to shape people strategies that support business goals, organizational health, and long-term growth.
- Coach leaders through organizational design, workforce planning, talent planning, team effectiveness, and change across a distributed product organization.
- Use people data, business context, and employee feedback to identify trends, diagnose root causes, and recommend clear, practical actions.
- Lead complex talent conversations, including performance management, succession planning, employee relations, and development planning, with sound judgment and care.
- Collaborate with Talent Acquisition, Total Rewards, People Operations, Learning & Development, Employee Relations, and Legal to deliver consistent, scalable people solutions.
- Help leaders create inclusive, accountable team cultures where people understand priorities, receive meaningful feedback, and can do their best work.
- Guide leaders through change with thoughtful communication, strong stakeholder management, and a focus on employee experience.
- Improve People Partner practices and operating rhythms for the Product Development People Team.
Requirements
- 8+ years of progressive HR Business Partner or People Partner experience, including 3+ years supporting senior leaders in a fast-paced technology or SaaS environment.
- Experience supporting Product, Engineering, Design, Data, or other technical organizations, with an understanding of the operating rhythms and talent needs of product development teams.
- Strong business acumen and a track record of connecting organization and talent decisions to business outcomes.
- Demonstrated experience leading organizational design, workforce planning, talent reviews, performance cycles, and change initiatives.
- Sound judgment in navigating sensitive employee relations, performance, and leadership matters.
- Confidence using qualitative and quantitative people insights to influence decisions, tell a clear story, and measure impact.
- A collaborative, direct, and empathetic approach that builds trust with leaders, employees, and cross-functional partners.
- Comfort working in an AI-enabled workplace, using approved AI tools thoughtfully to improve efficiency and insight while applying human judgment and protecting confidential information.
Basic Qualifications
- 8+ years of HR Business Partner, People Partner, or equivalent strategic HR experience.
- 3+ years partnering directly with director- and VP-level leaders in a technology, SaaS, or similarly fast-moving environment.
- Experience supporting organizations of 300+ employees through growth, organizational change, or transformation.
- Demonstrated expertise in organizational design, talent management, performance management, employee relations, and workforce planning.
- Ability to use AI-enabled tools responsibly to improve the speed and quality of work, validate outputs, understand limitations, and follow approved privacy and data-security practices.
Preferred Qualifications
- Experience supporting Product Development organizations, including Engineering, Product Management, Product Design, Data, or AI-focused teams.
- Experience in a global, distributed company and working across multiple employment jurisdictions.
- Experience leading enterprise-wide people programs or scaling people practices during periods of significant organizational change.
- Bachelor’s degree in Human Resources, Business, Organizational Psychology, or a related field, or equivalent practical experience.
Compensation The US annualized base salary range for this position is $157,000.00-$235,000.00. This position may also be eligible for bonus, benefits, or related incentives.