Staff Production Engineer

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

We are looking for a Staff Production Engineer to join our team. This is a hybrid role, reporting to the Director, Software Engineering in the Cloud Infrastructure & Operations department. You will provide the technical vision and hands-on execution to drive an "automation-first" culture across the company.

Role Expectations

• Design and implement highly available, scalable infrastructure across AWS, Azure, GCP, and bare-metal environments.
• Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems.
• Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets.
• Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses.
• Partner with Engineering and partner teams to conduct operability reviews.

Who You Are

• You thrive in ambiguity and are comfortable building the path as you walk it.
• You act like an owner, with a passion for the mission that fuels your bias for action.
• You are a problem-solver, laser-focused on finding solutions to hard problems.
• You are a high-trust collaborator, ambitious for the team, not just yourself.
• You are a learner, with a true growth mindset and obsessed with your own development.

What We're Looking for

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
• 8+ years of experience managing reliability, scalability, and availability for large-scale production services.
• Strong background in networking protocols, Linux/FreeBSD systems, and distributed architecture.
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation.
• Proficiency in leveraging ITIL frameworks and incident data to drive service maturity.

What Will Make You Stand Out

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Experience implementing AI-driven AIOps tools, machine learning models for anomaly detection, or predictive capacity planning.
• Extensive experience with public cloud (AWS, Azure, GCP), Infrastructure-as-Code (Ansible, Terraform), and chaos engineering.
• Expertise in global routing (BGP), traffic tunneling (GRE, IPSec), L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!