Description
We are looking for a Sr. Production Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Site Reliability Engineering in the Cloud Infrastructure & Operations department.
In this role, you will provide the technical vision and hands-on execution to drive an "automation-first" culture across the company. By maturing our observability and architectural standards, you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed, multi-cloud infrastructure.
Responsibilities:
- Design and implement highly available, scalable infrastructure across AWS, Azure, GCP, and bare-metal environments
- Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
- Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
- Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
- Partner with Engineering and partner teams to conduct operability reviews
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- 4 years of experience managing reliability, scalability, and availability for large-scale production services with deep expertise in programming (e.g., Python, Go, or C/C++)
- Strong background in networking protocols, Linux/FreeBSD systems, and distributed architecture
- Experience in high-stakes incident management and participation in a 24/7 on-call rotation
- Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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