Description
We are seeking a Senior UX Designer to lead all UX design activities for KYC Orchestrator and serve as the key voice of the user representing UX within this product team.
The successful candidate will be comfortable working on complex and evolving product challenges, combining customer-centered thinking with hands-on design execution, using research and product evidence to guide their work, and helping cross-functional partners better understand the needs of users.
Responsibilities:
- Lead end-to-end UX design for KYC Orchestrator, from customer discovery and concept development through implementation.
- Translate complex KYC data, risk signals, evidence, and investigation workflows into intuitive, actionable user experiences.
- Create customer journeys, information architecture, user flows, wireframes, prototypes, design patterns, and high-fidelity designs.
- Design and explore AI-assisted experiences with appropriate transparency, evidence visibility, human review, and user control.
- Partner with Product Management and customers to conduct interviews, workflow analysis, concept testing, and usability evaluations.
- Use customer feedback, research, analytics, and product data to validate problems and continuously improve solutions.
- Collaborate closely with Product, Engineering, Research, and other stakeholders to balance customer needs, business goals, and technical requirements.
- Lead design reviews and communicate design concepts, research findings, recommendations, and tradeoffs to technical and business stakeholders.
Requirements:
- Experience in UX, product, interaction, or related design roles.
- Experience designing complex digital products, SaaS platforms, enterprise applications, or workflow-driven systems.
- Demonstrated experience leading UX design for products, features, or significant initiatives.
- Strong skills in interaction design, information architecture, prototyping, user flows, wireframing, and high-fidelity design.
- Proficiency with Figma and familiarity with modern design tools and practices.
- Experience translating customer research, feedback, analytics, and product insights into effective design solutions.
- Strong communication, presentation, facilitation, and cross-functional collaboration skills.
- Portfolio demonstrating customer-centered problem solving, design execution, iteration, and collaboration.
Preferred Qualification:
- Experience with data-rich, configurable, or workflow-intensive products.
- Experience with compliance, risk, financial services, investigations, or decision-support solutions.
- Experience designing AI-assisted, generative AI, conversational, or agent-supported experiences.
- Familiarity with responsible AI principles, including transparency, source visibility, human review, and user control.
- Experience taking new products from customer discovery through validation and delivery.
- Familiarity with Agile/lean product development, design systems, and reusable components.
The base pay range for this role is $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.