Description
We are seeking an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will manage key account relationships across multiple industries and channels for our cross-border merchants.
You will be responsible for driving growth through increasing the share of wallet, cross-selling and upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts.
The ideal candidate is a born networker with sharp commercial acumen, who thrives in a fast-paced, diverse, and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow.
Key responsibilities:
- Be fully responsible for the success and satisfaction of your merchants
- Drive growth through increasing the share of wallet, cross-selling and upselling, bringing valuable insights, and building strong relationships with key contacts
- Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience
- Assess, clarify, and validate customer needs on an ongoing basis. Deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy
- Coordinate any internal project regarding your merchants
- Work and collaborate with colleagues in the global Adyen team
Requirements:
- At least 6 years of experience managing enterprise-level clients (B2B) in a complex environment
- Recent experience working with Chinese merchants over the past 2 years
- Commercial experience (e.g., sales or account management) or experience in the payment/financial industry is highly preferred
- You can confidently use English on a day-to-day basis for technical conversations and are native in Mandarin
- You're an excellent communicator who can build relations at all levels
- You're interested in pushing boundaries and creating value in the payment space
- You can work seamlessly with a global, multicultural team
- Able to travel domestically and internationally as part of the role