Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes.
As a Digital Sales Representative - Expansion, you will lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services.
Responsibilities:
- Manage and expand customer accounts within the Self Service segment.
- Own a book of business with the goal of protecting revenue and driving upsell and cross-sells.
- Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
- Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE.
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
- Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
- Work closely with marketing teams to align on messaging and campaigns.
Qualifications:
- 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance.
- Demonstrated track record of managing business forecasts and financial models.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Record of delivering revenue and gross profit results.
- Excellent verbal and written communication skills.
What We Offer:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
Compensation:
- The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont: $35.34/hr - $44.14/hr.
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the Francisco Bay Area): $37.31/hr - $46.59/hr.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $39.24/hr - $49.04/hr.