Description
Our Business Intelligence team is seeking an Account Manager to work with customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines.
You will:
- Provide high-level account management service, building excellent customer relationships, understanding customers' businesses, and resolving issues in a timely manner.
- Understand competitor solutions used by customers and their current and developing needs.
- Generate new revenue streams through sales of products and services addressing prospects' business needs.
- Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling.
- Maintain high levels of customer satisfaction through regular communication and build solid working relationships with each customer.
- Develop and execute plans to manage strategic account renewals.
- Ensure appropriate levels of customer training and awareness are provided by partnering with the Customer Engagement team.
- Clearly express the value proposition and benefits of Dow Jones products and solutions to specific sectors and markets.
- Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, and associated revenue and timescales.
You have:
- 3+ years of sales experience with a proven track record of success in selling solutions to corporate or financial customers.
- Ability to work well in cross-functional and geographically dispersed teams, and be highly self-motivated and able to work independently when required.
- Excellent communication skills (both written and verbal).
- Strong results orientation, with a commitment and drive to achieve new business goals in a complex business environment.
- Strong level of business acumen and awareness.
- Strong time management skills.
- Experience working with, or within, Risk & Compliance functions would be an advantage.
- Educated to Bachelor's degree level.
Our Benefits:
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle Programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
- Financial Health Programs
- Cybersecurity Protection