Technical Service Delivery Director

Advance your career while impacting our Federal Civilian government operations business area as a Technical Service Delivery Director at GDIT.

The Technical Service Delivery Director will work within a dynamic and growing portfolio of programs within GDIT’s Federal Civilian division, reporting to and working alongside the Vice President, Programs. Our environment is fast-paced with a world-class team applying emerging technologies for critical customer challenges. You will lead program teams for successful execution, organic growth, and strong service delivery within the portfolio.

Responsibilities:

• Supports multiple teams and provides technical program delivery guidance for the successful execution of contractual requirements
• Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluations
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems, and execute in alignment with the Contract, PWS, PMP, QASP, etc.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits
• Works directly with the portfolio Vice President to ensure programs are delivering on client objectives and maintaining high CPARs
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables
• Develops, reviews, and approves plans, schedules, consulting agreements and other program documents
• Prepares and provides various reports and technical reviews to senior management as requested
• Facilitates Innovation sessions for programs, customers and senior leaders
• Ensures compliance with relevant corporate and government policies and standards
• Acts as a mentor and coach in order to build and maintain high-performing teams
• Demonstrated ability to lead high-value, high-complexity programs with P&L responsibility (aligned to Program Execution Senior Director expectations)
• Proven experience establishing KPIs, dashboards, governance routines, and delivery performance mechanisms (from Program Execution frameworks)
• Experience leading modernization in multi-domain environments (cloud, data, cybersecurity, automation, DevSecOps)
• Ability to influence senior executives, shape growth strategy, and identify new business opportunities within existing customer portfolios
• Experience ensuring compliance with federal standards such as FedRAMP, FISMA, NIST 800-53, Zero Trust, or enterprise governance processes

Requirements:

• Education: Bachelor's degree required
• Experience: 15+ years of professional experience, including at least 10 years of experience in service delivery excellence
• Technical skills: Demonstrated experience overseeing modernization programs and multi-team cross-functional delivery (cloud, cyber, data, infrastructure, mission systems)
• Security clearance level: Must have an active Secret clearance in order to be considered
• US citizenship required
• Prior experience supporting the following agencies: DOC, DOL, DOI, DOE
• Experience leading programs with revenues $50M+ or managing multiple programs

Preferred Certifications:

• PMP
• SAFe Agilist or SAFe Program Consultant (SPC)
• AWS, Azure, or multi-cloud certifications

Attributes of a Successful Candidate:

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks along with an ability to offer and implement solutions to address them
• Technical acumen in cloud, IT modernization, application development and emerging technologies
• Demonstrated experience bringing innovative IT solutions and ideas to customer missions, resulting in effective program execution and organic growth
• Excellent written and verbal communication skills, with a strong attention to detail and problem-solving skills
• Strong leadership, business acumen, people management and proactive customer service skills

Benefits:

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace