Description
The Delivery & Implementation team at Visa enables successful client adoption of Pismo's cloud-native banking and card processing platform across the APAC region. As a Senior Consultant, Delivery & Implementation, you will lead large-scale, business-critical client onboarding and implementation engagements across Pismo's banking and payments platform.
You will act as a trusted advisor to clients, guiding implementation strategy, platform adoption and API integration approaches while ensuring successful delivery outcomes. You will oversee complex programs involving multiple stakeholders, regulatory requirements and technical dependencies.
Your responsibilities will include:
- Leading complex client onboarding and implementation engagements, ensuring successful delivery within scope, timeline and quality expectations.
- Serving as a trusted advisor to clients on platform capabilities, implementation strategy, API adoption and best practices.
- Conducting advanced platform and API demonstrations, including deep dives into platform capabilities, implementation patterns and solution design considerations.
- Partnering with client stakeholders to translate business requirements into scalable platform configurations and implementation approaches.
- Establishing and overseeing delivery governance, including program plans, RAID management, executive reporting and risk mitigation activities.
- Driving resolution of complex implementation challenges, client escalations and ambiguous issues through effective stakeholder management and cross-functional collaboration.
- Collaborating with Product, Engineering and Customer Success teams to improve onboarding experiences, implementation processes and platform adoption outcomes.
- Defining, standardizing and continuously improving onboarding methodologies, playbooks, frameworks and delivery best practices.
- Monitoring implementation performance metrics and identifying opportunities to improve efficiency, scalability and client satisfaction.
The successful adoption of Pismo's platform is critical to Visa's growth strategy in modern issuer processing, core banking and next-generation payment solutions. This role directly impacts client success, platform utilization and long-term customer satisfaction.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.