Description
Salesforce is seeking a Senior Technical Consultant – Core (Sales & Service Cloud) to join their Strategic Migration CoE / Migration Factory team. The successful candidate will work on end-to-end migrations and implementations from legacy CRM platforms to Salesforce Sales Cloud and Service Cloud.
Responsibilities:
- Configure and build Sales Cloud and Service Cloud components, including Lead/Opportunity management, Accounts and Contacts, Products/Price Books/Quotes, Forecasting, Cases, Omni-Channel, Entitlements/Milestones, Knowledge, Service Console, and Email-to-Case/Web-to-Case.
- Build declarative automation (Flow, Process Builder migration, validation rules, approval processes) and customizations with Apex, SOQL, and LWC, following best practices and governance limits.
- Execute technical data migration (Accounts, Contacts, Opportunities, Cases, attachments, history) per the architect's blueprint, using Data Loader, Data Import Wizard, and/or ETL tools.
- Configure security and access models: profiles, permission sets, roles, sharing rules, and field-level security.
- Design and configure integrations with external systems (ERP, telephony/CTI, marketing platforms) via REST/SOAP APIs, Platform Events, and MuleSoft.
- Build and execute test plans (unit, integration, UAT support) and data validations ahead of cutover and go-live.
- Perform code reviews, and mentor and guide junior consultants on best practices.
- Document configurations, code, and technical decisions for Migration Factory playbooks and accelerators.
- Participate in discovery workshops and client validation sessions, proactively identifying and escalating technical risks to the architect.
MUST-HAVE:
- Strong hands-on experience configuring Sales Cloud and/or Service Cloud (Lead-to-Opportunity, Case management, Service Console, Omni-Channel).
- Solid knowledge of Flow and declarative automation.
- Advanced Apex, SOQL, and LWC (or Aura).
- Deep understanding of the Salesforce data model, the security model, and data migration best practices for large volumes.
- Experience with API integration (REST/SOAP) and/or middleware.
- Experience with CRM migration or implementation projects.
- Familiarity with Salesforce DevOps tools (Git, SFDX, CI/CD, sandboxes, and deployment strategies).
PREFERRED:
- Prior experience migrating from Siebel, Microsoft Dynamics, SAP CRM, Oracle, or other legacy CRMs.
- Exposure to CPQ, Experience Cloud, Field Service, or Revenue Cloud.
- Exposure to Salesforce Data Cloud and Agentforce / Einstein capabilities.
- ETL tools (Informatica, Talend, MuleSoft, Azure Data Factory).
- Experience with telephony/CTI integrations (e.g., Service Cloud Voice).
- Experience in Agile/Scrum delivery environments.
EXPERIENCE:
- 5+ years of Salesforce experience.
- 3+ years working directly in Sales Cloud and/or Service Cloud (ideally including at least 1 migration or full implementation project).
- Experience collaborating on client-facing teams under the direction of an architect or technical lead.
- Experience mentoring or guiding other consultants.
CERTIFICATIONS:
- Salesforce Administrator, Platform App Builder, Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant. Preferred: Platform Developer II, Integration Architecture Designer, Data Architect.
SOFT SKILLS:
- Dedication to time and tasks
- Communicate Efficiently
- Collaborate to Drive Success
- Work well in group
- Demonstrate Business Insight
- Display Emotional Intelligence
- Desire to work in a fast-paced, challenging environment
- Highly motivated and results-oriented
- Engage in Fearless Conversations
- Manage Ambiguity
- Solve Problems Creatively