Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We help the world’s largest organisations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud.
About the Role
As a Workday Consultant - Absence & Time Tracking, you will work directly with customers through targeted micro consulting engagements to help solve their business needs using the Workday application. You will act as a trusted Workday advisor, assisting customers with how-to questions, troubleshooting, and guiding customers through configuration, as well as providing feature demonstrations.
Primary Responsibilities:
- Conduct research to ensure understanding of customer questions and related Workday concepts
- Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks
- Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements
- Clearly and effectively communicate responses and value to customers
- Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
- Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
- Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap
- Keep up to date with industry practices and the ability to engage with our customers on those topics
- Help drive the creation of new programs to drive customer feature adoption
Additional Responsibilities:
- Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
- Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
- Provide one-on-one customer configuration designs
- Deployments including full deployment of Workday features
- Ability to travel up to 10%
Requirements:
- 8+ years of IT implementation experience
- 8+ years of experience with HR and/or Finance systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
- 2+ years of software consulting experience
- Workday Certification in HCM and at least one of the following is ideal: Compensation, Talent, Recruiting, Absence, Payroll
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills in English
- Bachelor’s degree or relevant work experience required. Advanced degree preferred