Description
Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
The Director of Product Management role will define the strategy and lead the execution of the Customer Experience platform domain for Capital One's Card Acquisitions business. You will build and manage a team of product managers to deliver seamless, personalized application experiences for millions of customers.
Key Responsibilities:
- Drive Strategy: Own the E2E target state for platforms that power customer experiences. Define and execute the roadmap for personalized and frictionless applications.
- Lead People: Build, coach, and manage a high-performing team of product managers. Act as a strong people leader who removes blockers and drives clear accountability.
- Scale Platforms: Consolidate disparate monthly requests into horizontal capabilities that solve core business problems for multiple segments simultaneously.
- Optimize Operations: Maintain platform resilience and operational efficiency to accelerate value delivery and speed-to-market.
- Deliver Strategic Initiatives: Lead complex, multi-system growth initiatives, including Capital One's application prefill agenda, dynamic routing, and real-time identity capabilities.
- Partner Cross-Functionally: Align with senior leaders across Card, Engineering, and Design to prioritize and solve core platform challenges.
Capital One Product Framework:
In this role, you'll be expected to demonstrate proficiency in five key areas:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions.
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near-term and long-term value.
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
- Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment.
Basic Qualifications:
- Bachelor's degree in any field and at least 5 years of Product Management experience.
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer-facing digital products.
Salary Information:
The minimum and maximum full-time annual salaries for this role are listed below, by location:
- Chicago, IL: $209,500 - $239,100
- McLean, VA: $230,400 - $263,000
- New York, NY: $251,400 - $286,900
Benefits:
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.