Description
Our well-established and highly regarded employment service, B&D Works, is seeking a dedicated professional with strong project support, front-of-house and administrative experience to support our team.
The Senior Project Support Officer will be based primarily at the BRICK Construction Training and Test Centre, providing administrative support to the wider Construction Employment and Skills Team.
In this role, you will help create a welcoming, efficient, and supportive environment for people from diverse backgrounds, including those with health conditions or disabilities and individuals from disadvantaged communities.
Key Responsibilities:
- Provide a warm, professional, and inclusive front-of-house service
- Manage reception duties, including greeting visitors, handling enquiries, and maintaining a tidy and organised environment
- Support residents to sign in, access appointments, and navigate services
- Handle confidential information sensitively and in line with data protection requirements
- Maintain accurate records, appointment schedules, and administrative systems
- Support Work & Skills Brokers and other team members with administrative tasks
- Communicate confidently with residents, partners, and senior colleagues
- Use IT systems effectively, including email, databases, and booking tools
- Contribute to a positive team culture and uphold the Council’s values
- Invigilate assessments and support quality assurance processes to ensure the effective, compliant delivery of training and test centre provision
- Maintain and update marketing and communications channels, including the service website, to support service growth, increase customer engagement, and improve the commercial performance of the centre
Requirements:
- A strong ability to empathise with residents and provide a welcoming first point of contact
- Excellent communication skills, both face-to-face and over the phone
- Excellent working knowledge of Microsoft Office applications
- Confidence in managing a busy reception area and handling multiple tasks at once
- Strong organisational skills and the ability to work independently in a fast-paced, target-driven environment
- A proactive approach to problem-solving and supporting colleagues