Description
We are currently seeking a high calibre professional to join our team as Assistant Vice President. In this role, you will manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing.
Responsibilities:
- Manage the daily operations to ensure accuracy and maintain high standards of customer service delivery
- Assist in the development and implementation of initiatives to enhance service quality and operational efficiency
- Review and recommend improvements to the operations workflow for process streamlining and effectiveness
- Perform transaction approval processes on daily operations
- Monitor and ensure instructions are delivered within custodian deadline times and funding cut-off times
- Review daily control sheets and reports to ensure exceptional cases are closely monitored
- Prepare investigation reports, including operational loss reports for management review and approval
- Monitor the service standards of custodians, including participation in service review meetings
- Handle customer complaints and perform investigations to identify root causes with prompt service recovery
Requirements:
- Excellent knowledge of the market and banking products across all related asset classes
- Solid experience in corporate action and securities operations
- Familiarity with the securities market and banking practices
- Strong numerical skills
- Good problem-solving skills
- Ability to meet tight deadlines
- Good interpersonal relationships and communication skills with proficiency in English and Chinese