Description
The Personal Systems Sales Specialist Account Manager drives high-value workplace engagements by translating customer needs into measurable business outcomes.
Responsibilities:
- Engage customer stakeholders across IT, procurement, finance, and business leaders to uncover productivity and collaboration challenges and align solutions to outcomes.
- Develop and execute account strategies that connect end-user computing to customer value.
- Drive consultative discovery and solution-selling motions.
- Create, qualify, and progress pipeline with strong next-step rigor.
- Design and present integrated solutions that bring together devices tailored to the customer environment.
- Lead commercial discussions and negotiations to secure sustainable growth and long-term relationships.
- Monitor market and competitive dynamics in end-user computing.
- Orchestrate internal resources across the account ecosystem.
- Maintain strong operational hygiene in CRM.
Required Skills and Expertise:
- Stakeholder Relationship Management
- Solution Selling & Discovery
- Strategic Account Planning & Vision
- Value-Based Selling
- Negotiation & Commercial Acumen
- Influence in a Matrix
- Communication & Presentation Excellence
- Ethical and Professional Integrity
Success measures (first 6–12 months):
- Consistent pipeline coverage and quality.
- Forecast accuracy and predictable operating cadence.
- Revenue attainment against quota/targets.
- Increased adoption/standardisation outcomes in priority accounts.
- Strong internal collaboration and visible contribution to account team outcomes.
Personal Attributes:
- High ownership and accountability for outcomes.
- Structured and organised approach to pipeline, forecasting, and prioritisation.
- Customer-first mindset with curiosity for understanding the “why” behind customer decisions.
- Adaptable, proactive, and committed to continuous learning.
Education & Experience Recommended:
- Proven experience in B2B sales/account management.
- Experience in end-user computing preferred.
- Bachelor’s degree preferred.