Description
Join our People Shared Service Specialists team in Poland to provide dedicated country-specific support and specialized employee benefits administration.
As a People Shared Service Specialist, you will act as a trusted partner and primary point of contact for employee benefits inquiries in Poland, collaborating closely with local stakeholders, P&C Consulting partners, and external benefits vendors.
YOUR IMPACT
- Serve as a People Shared Service Specialist responsible for addressing employee benefits service needs, inquiries, and requests for Poland with empathy and a high level of customer support.
- Implement and administer employee benefit programs, policies, records, and practices tailored to Poland within a service center and shared services HR model.
- Contribute to solving straightforward business problems related to benefits administration in Poland by analyzing information, asking questions, and utilizing standard procedures.
- Handle benefits administration and employee requests of simple to moderate scope for Poland, applying sound judgment within defined procedures and practices.
- Leverage HR IT, employee self-service platforms, and other technologies to automate benefits enrollment and support processes for Poland.
- Regularly assess the efficiency and effectiveness of benefits processes in Poland to identify areas for improvement.
- Collaborate with internal stakeholders, People Consulting partners, and external benefits vendors to ensure alignment with business and employee needs in Poland.
- Execute planning and forecasting for portfolio and budget management while overseeing project coordination, production, and logistics of benefits service delivery for Poland.
- Communicate complex benefits and total rewards content effectively to stakeholders, employees, peers, and leadership in Poland.
MINIMUM QUALIFICATIONS
- Professional Bachelor’s degree with 2 years of related experience, a Master’s degree with 0 years of related experience, equivalent related work experience, or a minimum of 6 years of related support experience.
- Demonstrated knowledge of HR service areas, specifically employee benefits programs, processes, and procedures relevant to Poland.
- Experience operating within pre-defined HR practices, processes, and shared services models.
- Proven ability to analyze information, solve straightforward business problems, and communicate complex information to diverse audiences.
PREFERRED QUALIFICATIONS
- Experience working as a People Shared Service Specialist within a global or multi-geographical People (HR) shared services or service center environment with a specific focus on benefits administration for Poland.
- Familiarity with HR information technology, employee self-service platforms, and process automation tools related to benefits management.
- Experience partnering with procurement and managing external benefits vendor relationships to ensure compliance with service level agreements in Poland.
- Background in monitoring service delivery KPIs, utilizing data for reporting, and driving continuous improvement initiatives within benefits and total rewards.