Description
Organizations everywhere struggle with the costs and complexities of software solutions. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.
We are seeking a high-velocity, customer-centric Senior Account Executive to join our fast-growing, high-performance global sales team. In this critical mid-market/SMB role, you will sit at the intersection of incoming market demand and proactive expansion, capitalizing on a steady stream of marketing-qualified leads and high-value channel partner opportunities to drive predictable revenue velocity.
Roles & Responsibilities
- Full Lifecycle Funnel Ownership: Own and orchestrate the entire sales cycle from initial qualification to deal closure.
- Inbound & Partner Opportunity Conversion: Rapidly engage, qualify, and convert premium inbound leads and partner-registered opportunities.
- Tailored Executive Presentations: Deliver compelling, ROI-focused product demonstrations that showcase the platform's unique value proposition.
- Precision Forecasting & Pipeline Hygiene: Maintain strict pipeline management and generate accurate revenue forecasts.
- Early Account Expansion: Identify immediate upsell and cross-sell expansion opportunities within newly acquired accounts.
- Cross-Functional Synergy: Collaborate closely with the Marketing team, Sales Development Representatives, and Customer Success and Product teams.
- Continuous Sales Excellence: Continuously refine objection-handling techniques and master advanced sales methodologies.
Impact You Can Create
- Accelerate International Revenue: Expand our market share and brand presence within the highly competitive North American region.
- Optimize Funnel Velocity: Shorten sales cycles and minimize pipeline stagnation.
- Shape Product & Marketing Strategy: Provide strategic feedback to align corporate marketing campaigns and product roadmaps with the evolving needs of the SMB market.
Qualifications
- Experience Baseline: 3 to 7 years of demonstrable success as a quota-carrying Account Executive in a B2B SaaS environment.
- Global Market Experience: Documented experience managing and closing deals with clients based in the North American geography.
- Operational Shift Alignment: Flexibility and willingness to work in specialized shifts aligned with regional North American time zones.
- Academic Credentials: A Bachelor’s degree is mandatory.
Skills & Competencies
- Consultative Discovery & Execution: Mastery of deep discovery techniques.
- Command of Sales Methodologies: Deep familiarity with world-class sales frameworks.
- Objection Handling & Commercial Closing: Exceptional negotiation acumen.
- Cultural Nuance & Communication: Flawless verbal and written English communication skills.
- Advanced Tech Stack Fluency: Comfortable navigating modern SaaS tech stacks and highly proficient with sales engagement tools and enterprise CRMs.