Description
We're looking for a Customer Success Manager to drive adoption, retention, and renewal outcomes across a portfolio of strategic financial services accounts.
Acting as a trusted advisor, you'll help clients realise measurable value from our Data & Feeds solutions , while building executive relationships and partnering across Account Management, Product, and Content teams.
Key Responsibilities
- Drive customer adoption, retention, and renewals across a portfolio of strategic accounts.
- Build trusted-advisor relationships with executive and senior stakeholders, from technical teams to C-suite.
- Monitor customer health, usage trends, and renewal signals to proactively manage risk.
- Lead strategic business reviews and translate customer insight into retention and growth strategies.
- Identify up-sell/cross-sell opportunities and support account growth with Sales teams.
- Maintain working knowledge of cloud, APIs, AI-enabled tools / workflows and data delivery mechanisms to guide customer solutions.
What You'll Bring
- Proven experience in Customer Success, Strategic Account Management, or Enterprise Relationship Management.
- A track record managing strategic portfolios with accountability for retention and renewals.
- Strong commercial acumen , comfortable analysing revenue, usage, and customer health metrics.
- Executive stakeholder management, presentation, and facilitation skills.
- Experience in financial markets, financial data, or fintech , AI tools is essential.
Market Knowledge (Essential)
- Strong understanding of South African and broader Middle East & Africa (MEA) financial markets.
- Familiarity with Johannesburg/Sandton and Cape Town financial hubs.
- Understanding of local regulatory and exchange environments, including the JSE.
- Knowledge of enterprise market data solutions and customer workflows.
Qualifications
- Bachelor's degree or equivalent; relevant certifications a plus.
- Fluent English; additional African/regional languages advantageous.
- Willingness to travel regularly to customer sites.
What We Offer
- Hybrid and flexible working arrangements.
- A welcoming, inclusive culture backed by Employee Networks.
- A competitive referral bonus program.
- Access to private healthcare, wellness support, and pension contributions.
- Professional development opportunities and learning resources.
- Paid volunteer time to support causes that matter to you.
- A team that values your input and supports your goals.