Customer Success Representative

You will be part of the EMEA Customer Success team at S&P Global Energy, focusing on delivering value, trust, and delight to customers.

Responsibilities and Impact:

• Engage proactively with customers to understand their needs and ensure they derive maximum value from solutions.
• Successfully onboard customers and conduct remote and in-person training sessions.
• Develop and maintain strong relationships with key stakeholders.
• Monitor and leverage customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.
• Collaborate across different functions to create seamless elevated customer experience.
• Anticipate customer challenges/needs and address them before they escalate.
• Stay updated on industry/market/regional trends and product developments.
• Promptly and accurately capture customer engagement activities in Gainsight.

What We're Looking For:

• Fluency in English and German, with demonstrated ability to communicate effectively verbally and in writing.
• Bachelor's degree in business-related discipline preferred.
• 3+ years of experience in customer success, account management, or similar role.
• Proficiency in Gainsight, Salesforce, or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and little ones, too.