Description
We are seeking a Customer Service Representative to join our team in Hyderabad, India. As a Customer Service Specialist, you will play a key role within the Customer Service and Billing team, reporting directly to the Billing Manager.
Key Responsibilities:
- Serve as the primary point of contact for customer billing and account-related inquiries via phone and email
- Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies
- Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems
- Update customer billing and contact information promptly in sales and financial systems
- Support the customer service team with escalated billing/account concerns
Requirements:
- Customer Service experience is required, with proven ability to handle external customer communications in a professional manner
- 1–3 years of experience in billing, invoicing, or accounts receivable
- Strong proficiency in Microsoft Office (Excel, Word, Outlook)
- Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to work independently while contributing to a team in a fast-paced, high-volume environment
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