Description
We are seeking a Director of Capacity Management to establish and lead our enterprise approach to capacity and capability planning. This strategic leadership role will provide our Executive team with a clear, forward-looking view of whether we have the people, skills, and capacity required to deliver our strategic priorities, regulatory commitments, operational resilience obligations, and technology investment plans.
Key Responsibilities:
- Build our enterprise capacity management capability
- Establish and lead a consistent enterprise approach to capacity planning across Technology, Product, Operations, Business Change, and supporting functions
- Create a trusted, organisation-wide view of capacity, capability, and resource availability
- Develop capacity forecasts across a rolling 12–36 month horizon, aligned to our portfolio roadmap and strategic priorities
- Connect portfolio demand with supply, identifying capacity constraints, resource bottlenecks, and delivery risks
- Provide evidence-based recommendations on recruitment, redeployment, outsourcing, offshore capability, and third-party augmentation
- Shape workforce and capability decisions, establishing an enterprise view of the skills and specialist capabilities required to deliver our strategy
- Turn data into executive insight, developing reporting and dashboards that give senior leaders clear insight into demand, available capacity, utilisation, capability gaps, and emerging risks
Requirements:
- Senior leadership experience in enterprise capacity, portfolio, resource, or strategic workforce planning within a complex technology or transformation environment
- Experience designing or significantly developing an enterprise-scale capacity or demand-planning framework
- Strong understanding of how portfolio demand, delivery capacity, skills, and workforce planning interact
- Experience of forecasting demand and capacity and using scenario analysis to support investment or prioritisation decisions
- Experience working within Agile delivery environments, with an understanding of SAFe and/or Lean Portfolio Management principles
- A track record of turning complex data into clear recommendations for Executive-level stakeholders
Nice to Have:
- Experience in financial services, payments, critical national infrastructure, or another highly regulated environment
- Knowledge of operational resilience, regulatory change, and risk management
- Experience of capacity or workforce analytics using Power BI, SQL, Power Platform, or comparable tools
- Experience introducing AI-enabled forecasting, modelling, or planning capabilities