Description
The Cross Border Services Engineering team at Mastercard is seeking a Director, Operations & Resiliency Lead to transform platform stability, operational resiliency, and risk management across the company's global technology landscape.
Key Responsibilities:
- Define and execute the operational resiliency strategy, identifying systemic risks, control gaps, and opportunities to improve platform stability.
- Establish and maintain a centralized governance model for incidents, ensuring effective tracking, prioritization, and closure of remediation actions.
- Own enterprise-wide change management governance, driving disciplined risk assessment, approval, and execution of production changes.
- Lead operational risk and controls programs, including oversight of vulnerabilities, audit findings, compliance commitments, and remediation activities.
- Manage third-party operational risk across critical vendors and service providers.
- Lead SRE and operational governance functions to improve availability, reliability, recovery readiness, and operational discipline.
- Drive automation, standardization, and process improvements to enhance operational efficiency and reduce risk.
- Develop and provide executive reporting on operational health, resiliency metrics, risk exposure, control effectiveness, and remediation progress.
Qualifications:
- 10+ years of experience in technology operations, site reliability engineering, operational risk, controls, governance, or related leadership roles.
- Proven experience leading resiliency, incident management, change governance, and risk management programs at scale.
- Strong understanding of operational risk frameworks, controls, security governance, and production operations.
- Ability to influence and drive alignment across engineering, product, operations, and business stakeholders.
- Strong executive communication, leadership, and stakeholder management skills.