Description
The Manager, Enterprise Quality helps run PayPal's new enterprise quality function day-to-day, delivering programs, playbooks, and continuous-improvement work that make consistent quality standards real in the business.
Essential Responsibilities:
- Design and maintain the process for responding to customer impacts
- Identify issues within business processes and recommend best practices for improvement
- Find themes in incident data and provide insights to the business
- Maintain incident process documentation and training content
- Evaluate incident management tools for compliance
- Define KPIs and implement measurement framework to understand the performance of assigned processes
- Collaborate with team members to develop solutions that streamline workflows and improve efficiency
- Drive the implementation of process improvement initiatives across various departments
- Provide guidance and support to junior team members in process management and analysis
Minimum Qualifications:
- 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Additional Responsibilities & Preferred Qualifications:
- 5+ years of experience in quality, product operations, program management, continuous improvement, business operations, risk and controls, or a related field
- Experience running programs or initiatives end-to-end, with strong organization and follow-through
- Able to collaborate and build relationships across teams in a matrixed organization
- Clear communication skills, able to prepare status, metrics, and materials for a range of audiences
- Analytical and problem-solving skills, comfortable working with data
- Familiarity with quality and continuous-improvement practices (e.g., Lean, Six Sigma) a plus
- Experience in payments, fintech, or another regulated industry (preferred)
- Bachelor's degree in Business, Engineering, Operations, or a related technical or management field; a quality discipline (e.g., Quality Management, Assurance, or Engineering) a plus
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health