Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
Join Wise’s Quality Assurance team and help build world-class, scalable operations that keep customers safe and deliver great experiences. In this role, you’ll provide independent, expert assurance over how work is done,spotting risk, identifying control gaps, and turning insights into clear, practical improvements.
Key Responsibilities:
- Execute quality checks and calibrations for complex and high-risk cases, leading thematic reviews using test scripts and scorecards to assess compliance with policies, guidance, and risk appetite.
- Act as a Subject Matter Expert, resolving complex queries and escalations to drive correct, consistent decision-making and effective Root Cause Analysis.
- Lead calibration activities internally and with stakeholders to ensure consistent, correct outcomes and drive best practices.
- Foster team collaboration, sharing knowledge and best practices, and mentor colleagues to enhance team capabilities.
- Use advanced analytical techniques and AI to analyze QA outcomes and data, identifying trends and root causes.
- Present insights to stakeholders and forums, influencing continuous improvement.
- Take a proactive approach to achieving individual and team targets, demonstrating a strong commitment to quality and speed.
Qualifications:
- Experience in the Payments domain and a strong, end-to-end understanding of how money moves through a modern payments business.
- Deep familiarity with Pay-In & Pay-Out, Reconciliation & Settlement, and Exception Handling & Operational Excellence.
Skills & Requirements:
- Professional experience: 3+ years of QA or experience working with cases in the Payments domain, including coaching others.
- Fluent in English (written and verbal skills).
- Self-development: Committed to learning and developing deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.
Functional Skills:
- Quality Assurance methodology.
- Risk and Compliance expertise.
- Analytical Skills.
- Training and competency assessment.
- Systems & tools: Proficient in using systems, dashboards, and AI tools to analyze data and trends.
Values & Behaviours:
- Critical Thinking.
- Problem Solving.
- Communication and stakeholder management skills.
- Adaptability.