Description
The Sr. Manager, Enterprise Quality helps build and run PayPal's new enterprise quality function, bringing consistent standards and ways of working to how PayPal builds, launches, and operates its products.
Essential Responsibilities:
- Create comprehensive end-to-end process maps
- Identify and resolve complex problems within business processes to drive global improvements
- Develop detailed business requirements
- Manage and oversee user acceptance testing
- Act as a subject matter expert to guide teams in process improvement initiatives
- Establish and implement best practices for the function
- Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness
- Develop and track key performance metrics
- Document and standardize processes
Minimum Qualifications:
- 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Additional Responsibilities & Preferred Qualifications:
- 8+ years of experience in quality, product operations, program or portfolio management, business operations, risk and controls, or a related field, including leading cross-functional programs
- Experience developing or operating standards, frameworks, or programs that improve execution and accountability
- Experience partnering with Product, Design, and Engineering to deliver complex, technology-enabled initiatives
- Able to influence without direct authority and build strong relationships across a matrixed organization
- Strong communication and storytelling skills, turning complex information into clear, decision-ready materials
- Structured problem-solving and analytical skills, comfortable using data to inform decisions
- Working knowledge of quality and continuous-improvement practices (e.g., Lean, Six Sigma) and the metrics and tooling that make quality measurable and visible
- Experience in payments, fintech, or another regulated industry (preferred)
- Bachelor's degree in Business, Engineering, Operations, or a related technical or management field; a quality discipline (e.g., Quality Management, Assurance, or Engineering) a plus
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health
Salary Range:
- New York City, New York: ($129,500.00 - $191,950.00 Annually)