Director Client Growth (d/f/m)

Client Director (d/f/m) Berlin, Hamburg hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

For our team in Hamburg or Berlin we are looking for a Client Director (div/f/m) who will look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills.

What You'll Do:

• You are a business accelerator for our clients and us
• You have overall responsibility for the client, which means you are responsible for the success of the collaboration and the expansion of the sales volume
• You are a connector and able to manage and lead a senior DEPT® team on the client
• In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required
• You are responsible for the client satisfaction
• You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth
• Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have
• You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)
• You know how to ask the right questions at the customer and thus open up new business areas
• You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals
• You present work internally and externally

What You Bring:

• You have many years of professional experience in managing global accounts in the field of digital experience and technology, with seven-figure annual budgets and higher
• You have experience in managing and facilitating international and cross functional internal teams on your clients
• You’re driven by insights and analyses and build your strategies comprehensively and logically on them
• You have a very good understanding of digital experience mechanisms
• You enjoy providing strategic advice to clients and are successful at selling your expertise profitably
• You bring previous experience having worked with agencies, with tech agencies as a plus
• You are enthusiastic about current digital industry discussions and trends
• You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design
• You are able to present your complex strategic ideas clearly on slides
• Can give clear instructions for future actions because you have a very good understanding of reporting and analysis
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

We Offer:

• Flexible, hybrid working policy (1-2 days at the office, depending on location)
• Company pension scheme
• €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket
• Occasional breakfast/lunch at the office, Smoothie Tuesdays
• Stay happy and healthy with a contribution to your health through the OpenUp platform
• Future Bens
• Exclusive access to sustainable, healthy products at attractive deals
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• A reputation for doing good
• Awesome clients
• The opportunity for possibility