Description
Join Zendesk as an Account Executive in Milano, Italy, and play a vital role in growing our business by building relationships and introducing innovative solutions to new customers.
What You'll Be Doing:
- Drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top-tier accounts in Italy.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
- Manage and nurture key customer relationships to ensure maximum satisfaction and retention.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Create quarterly territory plans, developing strategies and actionable tactics to increase market share.
- Demonstrate a strong understanding of Zendesk products and align them with client business objectives.
- Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast.
- Establish and maintain C-level executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
- Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
- Negotiate and close complex deals, leveraging a consultative approach.
- Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.
What You Bring to the Role:
- BA/BS degree or equivalent experience required.
- Experience in cloud/software B2B/AI sales or solution engineering, with a minimum of 4 years of experience and a proven track record of exceeding sales targets.
- Strong, consistent track record of achieving targets & quota achievement.
- Expertise in navigating complex sales cycles and renewals.
- A history of successfully selling to C-level executives.
- Outstanding presentation, negotiation, and deal-closing abilities.
- Experience creating and leveraging territory and account plans.
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
- Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker.
- Ability to travel to customer locations.
- Italian and English.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.