Description
Job Overview
We're seeking an IT Support Engineer to build and lead our executive support function within IT. As the front door for employee technology needs, you'll provide white-glove support to executives, their administrative business partners (ABPs), and our board.
Responsibilities
- Establish and manage executive support intake channels, ensuring timely and effective responses to requests
- Develop and maintain a white-glove service model, prioritizing discretion and confidentiality
- Collaborate with the AV pod to design and implement board-meeting AV support playbooks and provide AV support for executive rooms and board meetings
- Create and maintain exec-support runbooks and SLAs to ensure consistent service delivery
- Foster trusted relationships with ABPs and executive staff, establishing clear intake paths and escalation procedures
- Handle sensitive requests with composure, routing issues to specialist lanes or IT Engineering pods as needed
- Contribute to the Core on-call rotation, knowledge base, and runbooks
- Maintain a regular on-site presence in San Francisco
Requirements
- 7+ years of IT support experience, with 3+ years in executive support
- Proven ability to stand up a service or program from scratch, such as an executive support desk or VIP support function
- Experience supporting executives, their assistants, or a board to a high standard
- Strong IT support fundamentals, including macOS-primary fleets, identity and access, SaaS troubleshooting, and hardware lifecycle management
- AV fluency for executive rooms and board meetings
- Excellent judgment, discretion, and composure in high-pressure situations
- Security-first mindset and ability to balance user experience with security requirements
Nice to Have
- Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
- AV expertise beyond initial response, such as broadcast, live events, or room design
- Experience building runbooks, self-service content, or support automation
- Familiarity with AI/ML research environments or highly technical user bases
Logistics
- Annual salary: $230,000 - $265,000 USD
- Minimum education: Bachelor's degree or equivalent
- Required field of study: Relevant to the role
- Location-based hybrid policy: 25% office time
- Visa sponsorship: Available
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space
About Anthropic
Anthropic is a public benefit corporation headquartered in San Francisco, focusing on creating reliable, interpretable, and steerable AI systems.