Description
Leidos is seeking an IT Engineer with Microsoft Enterprise Systems Administrator experience to join our team in support of a Federal Intelligence Agency contract located in Alice Springs, AUS.
The primary responsibilities include providing Tier 2 support for maintaining multiple large Enterprise environments that span CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft-based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.
Primary Responsibilities & Duties:
- System Administrative duties to include management of Windows and Linux workstations on EVD and physical
- Troubleshooting application functionality, crash, and performance
- Investigate user performance and work with external teams to improve user experience
- Assist customers with Tier 2 incident resolution for Linux and Windows applications
- Provide remote end-user desktop support
- Identify, analyze, and resolve system incidents with both short-term workarounds and long-term solutions
- Respond to escalated service desk/team requests
- Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments
- Participate in special projects as required
- Willingness to provide initial triage, response, and notifications for incidents
Clearance Requirements:
- Must have an active TS/SCI with Polygraph with current investigation within the last 5 years.
Basic Qualifications:
- Bachelor's Degree and 8+ years of relevant experience or a Master's Degree and 6+ years of experience. Additional years of experience in lieu of degree are acceptable.
- Active Top Secret/SCI with Polygraph Clearance Required
- Active Directory Administration
- DNS, DHCP, DFS, LDAP
- Windows 10, Server 2012, Server 2016
- Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
- Linux Operating system
- Understanding of Service Now, NETS, or other ticketing processes
- ITIL v3 or higher
- Diagnostics & Troubleshooting
- Hardware/Software Troubleshooting
- Microsoft Windows System Administration
Preferred Qualifications:
- PowerShell
- Microsoft System Center Configuration Manager
- Virtualization Environments (VMware, Citrix)
- Profile management utilizing the VMware User Experience Management (UEM) toolset
- Microsoft Exchange
- Telephone/Video support
- Networking
- Familiarity with site-specific customer and mission Certification Requirement (*required day 1) IAT II