Till Assistant

Diversity matters at Lush, where we're building a brand that represents the people of the world.

As a Till Assistant, you'll be the lasting impression of our store, putting customers through the till and providing a fun & personable shopping experience.

Key Responsibilities:

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Provide a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring the till area is well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills, Knowledge & Expertise

• Customer Experience: Deliver exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
• Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks