Description
Mastercard is seeking a Senior People Specialist to support execution of critical people priorities across its Services business. This role provides a unique opportunity to gain deep exposure to the People Business Partner (PBP) craft, support a rapidly evolving technology business, and operate in a highly visible space with senior executives.
Responsibilities
- Own timely execution of day-to-day People Strategy deliverables for the Services business, ensuring exceptional follow-through and partnership with PBPs and business stakeholders.
- Manage cyclical people processes (Talent, Compensation, Performance Calibration, Organizational Health Inputs) with strong attention to detail, anticipating needs and ensuring readiness across leaders and teams.
- Serve as the operational anchor for the PBP team,driving clarity, timelines, coordination, and quality in deliverables.
- Act as a proactive contributor to the People Specialists community by identifying opportunities for continuous process improvement and enhancing operational efficiency through innovative tools, automation, and AI-enabled interventions.
Strategic Project & Program Management and Support
- Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement.
- Help build executive-ready materials, narratives, and analyses for executive People Business Partners and leaders.
- Manage discreet, sensitive workstreams with high confidentiality and sound judgment.
Data, Insights & Reporting
- Conduct analysis across headcount, cost, attrition, hiring, talent, and engagement data to translate findings into actionable insights for PBPs and business leaders.
- Partner with People Analytics and Finance teams to prepare data packs, track key metrics, and proactively surface trends.
- Support position management, organizational modeling, and headcount planning.
Communication & Stakeholder Experience
- Draft clear, compelling communications for leaders, employees, and partners.
- Coordinate communication workflows and support experience design for major people initiatives.
- Ensure HR systems (Workday, dashboards, portals) are leveraged effectively and consistently.
Team & EVP Support
- Provide operating leverage to EVP, People Business Partner including preparing Services rollup materials, synthesizing updates across stakeholders and functional areas, and driving actions to closure.
- Act as an extension of the EVP to help ensure coordination, alignment, and transparency across the Services PBP team.
- Partner closely with peers to ensure seamless delivery across workstreams.
Requirements
- Demonstrated ability to manage multiple priorities at speed while maintaining high-quality output.
- Strong critical thinking skills and a data-driven approach to problem solving.
- Comfortable operating in fast-paced, matrixed, and evolving environments.
- Excellent written and verbal communication skills, including preparing materials for senior audiences.
- Ability to anticipate needs, raise risks early, and drive clarity and alignment across stakeholders.
- Ability to manage projects to deadlines across regional teams.
Technical Skills
- Strong proficiency with Excel and comfort working with data (pivot tables, trend analysis, modeling).
- Comfort or experience with AI Tools like Co-Pilot.
- Experience with Workday strongly preferred; ability to learn and master new HR tools quickly.