Description
As a Specialist Solution Engineer focused on Agentforce Service in the SMB segment, you are more than a pre-sales consultant. You are a strategic force multiplier for the business. You will partner closely with Account Executives, Core Solution Engineers, and cross-functional teams to shape how Agentforce Service is positioned, delivered, and scaled across a high-velocity pipeline.
In this role, you will:
- Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
- Deliver high-impact, tailored demos: Build and present compelling demonstrations that showcase AI-powered, proactive service experiences, connected workflows, and automation.
- Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
- Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
- Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
- Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
- Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.
Key Responsibilities:
- Lead discovery sessions to uncover business challenges and define solution strategy
- Design and deliver customized product demonstrations that show real-world value
- Develop and execute technical sales strategies aligned to customer outcomes
- Translate business needs into solution architectures and recommendations
- Respond to RFPs and RFIs with both technical and business context
- Partner with Sales, Product, and Services to drive aligned execution
- Contribute to team enablement, best practices, and scalable assets
- Stay current on Agentforce Service, AI, and automation innovations
Required Qualifications:
- 5 or more years of experience in Solution Engineering, pre-sales, consulting, or a similar customer-facing technical role
- Computer Science or Related Degree
- Strong ability to translate business needs into technical solutions and business value
- Experience delivering customer-facing demos and presentations to both technical and business audiences
- Excellent communication, storytelling, and stakeholder alignment skills
- Ability to operate in a fast-paced, high-volume sales environment
- Curiosity, ownership mindset, and a passion for solving complex problems
Preferred Qualifications:
- Experience with customer service, contact center, or customer experience technologies
- Familiarity with AI, automation, and agent-based experiences
- Experience in SMB or high-velocity sales environments
- Salesforce certifications or equivalent platform experience
- Background in integrations, workflows, or CRM ecosystems
The typical base salary range for this position is $134,750 - $180,250 annually.