Description
Salesforce is seeking an Account Solution Engineer to join their team in Malaysia. The successful candidate will have a proven track record of partnering with organisations to drive tangible business outcomes through cutting-edge technology solutions.
Responsibilities:
- Manage Enterprise organisations across a range of industries , particularly within the Malaysia territory , to understand their challenges and goals through focused discovery sessions and workshops.
- Play a pivotal role in aligning innovative strategies to technology solutions within complex accounts, partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines.
- Work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations.
- Business Problem Solving: Take ambiguous and sophisticated business problems and , using research and business assessment capabilities , define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
- Innovation Management: Bring focus to a client's decision-making process by communicating and evaluating solution options and driving consensus among key stakeholders.
- Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with Salesforce Solutions.
- Assist the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions , delivering transformational pitches based on live product demonstrations.
- Discover the customer's business needs and position the best Salesforce solution to achieve their business objectives.
- Build and present customised solutions and demonstrations focused on Salesforce products to multiple customer personas, showing how Salesforce will accelerate their business strategies and provide a clear path to value.
- Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
- Orchestrate and lead cross-functional solutions engagements, and align them to the opportunity strategy.
- Develop and deliver the story of the customer experience aided by Salesforce technologies.
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
- Contribute to the team with an open mindset , feedback is always welcome as we strive for excellence.
- Ability to travel based on territory alignment and region (including within Malaysia).
Requirements:
- Degree in Computer Science, Software Engineering, MIS or equivalent technical discipline is required.
- Knowledge of related applications, relational databases and web technology.
- Strong oral and written communication skills in both Bahasa Melayu and English , ability to engage with clients and stakeholders across Malaysia and Singapore effectively.
- Solid presentation, collaboration and interpersonal communication skills.
- Ability to work as part of a team to solve technical problems in varied environments.
Nice to Have:
- Salesforce Certifications
- Previous experience as a Solution/Sales Engineer for a CRM company or similar technology
- Basic programming experience in HTML and other web-based technologies
- Familiarity with the Malaysian business landscape and local enterprise ecosystem as this role is required to cover the Malaysia market