Description
We are seeking a Welcome Relations Manager to join our team at W Hotels in Hong Kong.
The successful candidate will be responsible for:
- Assisting staff with problem payments and following up with guests regarding satisfaction with guest-related issues
- Processing guest check-ins, confirming reservations, assigning rooms, and issuing room keys
- Handling various payment types, setting up accurate accounts for each guest, and anticipating sold-out situations
- Coordinating with Housekeeping to track room readiness and resolving guest calls and requests
- Maintaining accurate records, counting bank, and balancing receipts
- Assisting management in hiring, training, and evaluating employees
- Reporting accidents and injuries, and completing safety training and certifications
- Providing excellent customer service and ensuring adherence to quality expectations and standards
The ideal candidate will have:
- A high school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Excellent communication and interpersonal skills
- Ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds
We offer a range of benefits, including opportunities for career development and growth within our organisation.
W Hotels' mission is to Ignite Curiosity, Expand Worlds, and we are committed to creating an inclusive and diverse work environment.