Description
Preqin Client Experience (CX), part of the Preqin Client Management organization within the Aladdin Client Business, is focused on maximizing product value and delivering an exceptional client experience.
The Associate Client Success Manager role within Client Experience plays a critical role in shaping how clients leverage Preqin’s data, insights, and products.
You will build strong cross-functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to improve adoption and the client experience.
Responsibilities:
- Build consultative partnerships with client subject-matter experts, super-users, and key stakeholders, developing a deep understanding of their objectives and workflows to align Preqin’s capabilities, shape best practices, and maximize strategic value.
- Partner with Client Engagement across onboarding, adoption, and renewal, proactively using client usage and engagement insights to identify adoption opportunities, potential churn signals, and areas of friction.
- Develop deep expertise in Preqin’s data and its application across client workflows and analytics, alongside foundational knowledge of eFront and Aladdin, to resolve complex client enquiries and recommend workflow improvements.
- Collaborate with Client Engagement, Sales, and the broader Aladdin Client Business to identify growth opportunities and deliver a cohesive, high-quality client experience.
- Partner with Product, Data, and Engineering to resolve issues, surface recurring client feedback, and contribute the client voice to roadmap discussions, while improving internal processes and knowledge sharing.
Experience:
- Bring 3+ years of experience in Client Success, Account Management, or another client-facing role within private markets, financial services, SaaS, technology, or a related industry.
- Demonstrate initiative and independence, with a solutions-oriented approach that turns product and client-journey friction into opportunities for improvement while supporting peers.
- Build strong internal and external relationships through a collaborative and transparent approach, communicating with clarity and confidence to encourage cross-functional alignment.
- Thrive in an entrepreneurial environment, demonstrating resilience and agility when navigating ambiguity and changing priorities.
- Bring full professional proficiency in English; professional proficiency in Italian, French, and/or German is a plus.
Benefits:
- Retirement investment and tools designed to help you in building a sound financial future;
- Access to education reimbursement;
- Comprehensive resources to support your physical health and emotional well-being;
- Family support programs;
- Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Hybrid Work Model:
- BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.
- Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.