Description
Join Pinsent Masons as a Client Experience Coordinator in London. As a passionate ambassador for exceptional client experience, you will ensure every visitor receives a professional, personalised and effortless journey throughout their time in the London office.
Responsibilities
- Deliver a warm, personalised and professional experience for all clients, visitors and colleagues.
- Act as an ambassador for the London office, creating a welcoming environment and anticipating guest needs.
- Review daily visitor, meeting and event schedules, ensuring all arrangements are in place.
- Prepare and maintain meeting rooms and client-facing spaces to the highest standards.
- Partner with event organisers and internal teams to deliver successful meetings and events.
- Collaborate with Reception, Catering, AV, Facilities and Security teams to provide a consistently high-quality service.
- Proactively manage bookings, communicate updates and resolve potential issues.
- Ensure client-facing areas remain professional and welcoming.
- Support compliance with firm policies, health and safety procedures, and service standards.
- Contribute ideas to enhance service delivery and improve processes.
Requirements
- Experience gained in a similar role with a passion for giving exceptional levels of service.
- Experience of working within a client/customer service environment for a professional services or law firm would be advantageous.
- Experience of using a visitor management/room booking system, preferably Condeco/Eptura.
- Excellent IT skills to include all MS Office packages.
- Strong client service and relationship-building skills.
- Excellent organisation, prioritisation and attention to detail.
- Ability to work effectively across reception, events and wider service teams.
- Highly organised, confident and client focused.
- Proactive and hands-on, with the ability to anticipate needs and resolve problems quickly.
- Calm and adaptable when managing competing priorities and changing requirements.
- A clear communicator who builds positive relationships.
- A collaborative team player committed to consistently high service standards.
- Flexible in both attitude and in daily hours of work.
- Highly motivated with a can-do approach towards all given tasks.
- Discrete and able to handle sensitive matters professionally.
Benefits
- 25 days holiday
- Bonus Scheme
- Pension Scheme
- Electric car scheme
- Enhanced Family Leave policies
- Private Medical Insurance
- Health, lifestyle and wellbeing benefits