Description
Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable, which brings the work behind getting paid into one connected workflow. You will help finance teams make invoicing, follow-up on unpaid balances, payment matching, and accounting handoffs useful and repeatable.
Responsibilities:
- Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.
- Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.
- Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.
- Identify and resolve adoption blockers, and escalate payment-matching or accounting integration issues with clear evidence and context.
- Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.
- Document customer learnings in reusable discovery, onboarding, and handoff practices.
Requirements:
- Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role;
- A record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use.
- Ability to map a finance workflow, find manual handoffs or blockers, and turn the findings into a practical customer plan.
- Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation.
- Comfort working without a mature playbook and improving the process for future customers.
Nice to Haves:
- Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching.
- Familiarity with accounting software, ERP integrations, or accounting-system handoffs.
- Experience in finance software or with finance-led customer implementations.
Benefits:
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay