Description
As a member of the Dealer Sales Pod, you will be responsible for ensuring an iconic experience between the Dealer and Capital One by leveraging the Sales System & Protocol.
Your main goals will be to enable your ASM, DSM, and RM partners to focus on building best-in-class relationships and bringing solutions to match their needs through consultative selling.
Key responsibilities include:
- Serving as the main point of contact for dealer customer service escalations
- Providing high-touch concierge service
- Developing a deep understanding of products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer
- Cultivating positive relationships with dealer customers to become their point of contact for all service and execution needs
- Acting as a support and administrative coordinator between Capital One and dealership customers
- Managing and resolving outstanding dealer sales items
- Engaging with dealers through various communication channels
- Leveraging systems and internal teams to resolve dealer issues
- Educating dealer customers on Capital One Auto Finance's programs, tools, platforms, policies, and procedures
- Collaborating with teammates to solve problems and being the primary dealer contact for internal escalations
- Supporting sales partners with business development
This role requires effective communication skills, multitasking, efficient typing, and attention to detail. You should be a team player who thinks problem-solving is fun and can apply emotional intelligence to build trust and drive business decisions.
Schedule expectations:
- Available approximately 3 Saturdays a month
- In-office 5 days a week for the first 90-day training period
- Potential to work up to 2 Sundays a month
Qualifications:
- High school diploma, GED, or equivalent certification
- Associate's degree preferred
- 2+ years of sales or customer service experience preferred
Salary: $62,900 - $71,800 per year